Return Policy

Return & Refund Policy

 

Effusion – World of Inspired Perfumes

At Effusion, customer satisfaction is our priority. We strive to provide you with the best fragrances, but if you're not completely satisfied with your purchase, we’re here to help.

Return Policy

✅ Eligibility for Returns:

  • Returns are accepted only for damaged, defective, or incorrect items received.
  • The product must be unused, in its original packaging, and with all seals intact.
  • Returns must be requested within 15 days of delivery.

🚫 Non-Returnable Items:

  • Used or opened perfumes
  • Products purchased under discounts or promotional sales
  • Orders placed outside India

Refund Policy

🔹 Refund Processing:

  • Once we receive and inspect the returned item, we will process your refund within 15-20 working days.
  • Refunds will be credited to the original payment method used during the purchase.
  • In case of COD orders, we will initiate a bank transfer after confirmation.

Exchange Policy

💡 If you received a damaged or incorrect product, we offer a free replacement.

  • Contact our support team within 48 hours of delivery with photos/videos of the issue.
  • After verification, we will ship the replacement within 5-7 business days.

How to Initiate a Return?

📩 Email Us: effusions1@gmail.com
📞 Call Us: +91 8108352825
📍 Office Address:
Vivirelle Lifestyle & Fragrances (OPC) Pvt. Ltd.
Plot No.50/5A, Pagera Village, Dargha Road, Maschpada, Kashigaon,
Thane, Mumbai, MH, 401107, India

📦 Steps for Returns:
1️⃣ Contact us via email or phone within 15 days of receiving the product.
2️⃣ Provide order details & images of the product for verification.
3️⃣ After approval, securely pack & ship the product to our return address.
4️⃣ Once received & inspected, we will initiate your refund/exchange.

⚠ Important Notes:

  • Return shipping costs are non-refundable unless the return is due to our error.
  • Effusion reserves the right to reject returns if the product is found to be used or tampered with.
  • Refunds will be processed within 15-20 working days after inspection.

For any queries, feel free to reach out to our Customer Care Team! 😊